Refund Policy

Last Updated: January 1, 2024

At Open Brightv Valley, we strive to provide high-quality makeup services that meet or exceed your expectations. This Refund Policy outlines the conditions under which refunds may be issued for our services and products. By booking our services or purchasing our products, you agree to the terms of this Refund Policy.

1. Service Bookings and Deposits

1.1 Booking Deposits

For certain services, particularly bridal makeup and special events, we require a non-refundable deposit to secure your booking. This deposit is used to reserve your date and time and to cover initial preparation costs.

• Bridal makeup: 30% deposit of the total service cost
• Group events (4+ people): 25% deposit of the total service cost
• Special occasion makeup: 20% deposit of the total service cost

1.2 Deposit Refund Policy

Deposits are generally non-refundable. However, we understand that circumstances may change, and we offer the following options:

• Rescheduling: You may apply your deposit to a rescheduled appointment if you notify us at least 7 days before your scheduled appointment for standard services, or 14 days for bridal services.
• Service Credit: If you need to cancel completely, your deposit may be converted to a service credit that can be used for future services within 6 months.

2. Cancellation Policies

2.1 Standard Service Cancellations

For standard makeup services (non-bridal, individual appointments):

• 48+ hours notice: Full refund of any amount paid beyond the deposit.
• 24-48 hours notice: 50% refund of any amount paid beyond the deposit.
• Less than 24 hours notice: No refund.

2.2 Bridal Service Cancellations

For bridal makeup services:

• 30+ days before event: Full refund of any amount paid beyond the non-refundable deposit.
• 14-29 days before event: 50% refund of any amount paid beyond the non-refundable deposit.
• Less than 14 days before event: No refund.

2.3 Group Event Cancellations

For group bookings (4 or more people):

• 14+ days before event: Full refund of any amount paid beyond the non-refundable deposit.
• 7-13 days before event: 50% refund of any amount paid beyond the non-refundable deposit.
• Less than 7 days before event: No refund.

3. Service Satisfaction Guarantee

3.1 During Your Appointment

If at any time during your makeup application you are not satisfied with the direction or appearance, please communicate your concerns immediately to your makeup artist. We are committed to making adjustments during the service to ensure your satisfaction.

3.2 After Service Completion

If you are not satisfied with the final results of your makeup service:

• You must inform us of your dissatisfaction immediately at the conclusion of your service, before leaving our premises or before the makeup artist leaves your location.
• We will make reasonable adjustments to address your concerns at that time.
• If adjustments cannot be made immediately (due to time constraints or other factors), we may offer a complimentary touch-up appointment or partial refund, assessed on a case-by-case basis.

3.3 No Post-Service Refunds

Due to the nature of makeup services, we cannot offer refunds after you have left our premises or after our makeup artist has left your location and you have expressed satisfaction with the service. Makeup application is subjective, and preferences can vary widely between individuals.

4. Product Purchases

4.1 Unopened Products

For makeup or skincare products purchased from us:

• Unopened, unused products in original packaging may be returned within 14 days of purchase for a full refund.
• A valid receipt or proof of purchase is required for all returns.

4.2 Opened Products

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or had their seals broken.

4.3 Defective Products

If you receive a defective product, please contact us within 7 days of receipt. We will arrange for a replacement or refund after confirming the defect.

5. Gift Cards and Service Packages

5.1 Gift Cards

Gift cards and gift certificates are non-refundable but may be transferred to another person. Gift cards expire 12 months from the date of purchase unless otherwise specified.

5.2 Service Packages

Pre-paid service packages are non-refundable once the first service has been rendered. Unused service packages may be eligible for a partial refund at our discretion, less a 20% administration fee.

6. Special Circumstances

6.1 Illness or Emergency

In cases of documented medical emergencies, we may make exceptions to our standard refund policy. Documentation may be required, and decisions will be made on a case-by-case basis.

6.2 Cancellation by Open Brightv Valley

If we need to cancel your appointment due to unforeseen circumstances (artist illness, emergency, etc.), we will offer you the following options:

• Rescheduling to another available date
• Full refund of all amounts paid, including deposits
• Service credit with an additional 10% bonus value

7. How to Request a Refund

To request a refund, please:

• Contact our customer service team at [email protected] or call +442220664409
• Provide your booking reference number or receipt
• Explain the reason for your refund request
• Include any supporting documentation if applicable

We will review your request and respond within 3 business days. Approved refunds will be processed using the original payment method and may take 5-10 business days to appear in your account, depending on your financial institution.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this Refund Policy periodically for changes.